Returns & Exchanges
Returns & Exchanges
A Return Authority request must be submitted via the Contact Form and approved by a Customer Support member prior to returning your items.
*Please read the terms and conditions below prior to submitting a return request
Terms and conditions
You will be responsible for the return shipping costs; some items may be subject to a restocking fee; fees may vary between brands and order value.
Eligibility:
Items with manufacturing faults, defects, safety issues, or significant discrepancies from the product information.
To be eligible for a return, your item must be unused, in its original condition, with all tags attached, and returned in its original packaging.
Ineligibility:
- Changes of mind
- Incorrect size or colour selections
- Product has been decoration (embroidery, screen printing or other customisation services)
Items must be:
- Unused
- In original condition
- With all tags attached
- Returned in original packaging
- Approved by a customer support member
Exchange Process:
- Return requests must be made within 14 days of order receipt.
- Contact our customer support team to request a Return Authority.
- A customer support member may request a photo/s of the return items.
Photos provided are reviewed to ensure the items are in original condition for a return. - If approved, return instructions will be provided a customer support member.
Please note:
We strive to assist with unique circumstances. Don’t hesitate to reach out to our Customer Support team for personalised assistance.
Requesting a Return Authority
You can submit a Return Authority Request via the contact form link below.
If you’ve requested to return faulty items, please provide as much detail regarding the issues as possible to streamline the approval process.
Your return request will be processed within 5 business days of receipt.
Original Condition
Return items must be unused, in original condition, with all tags attached, and returned in its original packaging.
To ensure a smooth return process, please note that boxed items must be returned in their original, undamaged boxes. These boxes are considered part of the product.
Additionally, items showing any signs of wear, such as deodorant, cologne, or cigarette odours, rips, tears, stains, pet hair, or bent or damaged product tags, will not be accepted for return.
Final Sale
Please note that items marked as “Final Sale”, “Clearance” or underwear are non-returnable and non-exchangeable, unless they are faulty or incorrect.
Faulty Items
We are committed to providing high-quality products. Our Quality Control team rigorously inspects all items before they are shipped. However, should you encounter a manufacturing fault within 14 days of purchase, we are here to assist you.