Returns & Exchanges

Returns & Exchanges

*Please read the terms and conditions below prior to submitting a return request

A Return Authority request must be submitted via the Contact Form and approved by a Customer Support member prior to returning your items.

Terms and conditions

  1. We're happy to help with your return, please note that return shipping costs are the customer's responsibility.
  2. All returns are subject to a $20 restocking fee, deducted from the total return value.
    Goods must be returned to us new, unworn, in saleable condition and in the original packaging with all labels and swing tags attached.
  3. Please include a note/copy of the name associated with the order and your order number
  4. Ensure the item/s are posted within 10 days of the delivery date.

Eligibility:

Items with manufacturing faults, defects, safety issues, or significant discrepancies from the product information.

To be eligible for a return, your item must be unused, in its original condition, with all tags attached, and returned in its original packaging.

Ineligibility:

  • Changes of mind
  • Incorrect size or colour selections

Items must be:

  • Unused
  • In original condition
  • With all tags attached
  • Returned in original packaging
  • Approved by a customer support member

Exchange Process:

  • Return requests must be made within 14 days of order receipt.
  • Contact our customer support team to request a Return Authority.
  • A customer support member may request a photo/s of the return items.
    Photos provided are reviewed to ensure the items are in original condition for a return.
  • If approved, return instructions will be provided a customer support member.
Please note:

We strive to assist with unique circumstances. Don’t hesitate to reach out to our Customer Support team for personalised assistance.

Requesting a Return Authority

You can submit a Return Authority Request via the contact form link below.
If you’ve requested to return faulty items, please provide as much detail regarding the issues as possible to streamline the approval process.

Contact Support 

Your return request will be processed within 5 business days of receipt.

Original Condition

Return items must be unused, in original condition, with all tags attached, and returned in its original packaging.

To ensure a smooth return process, please note that boxed items must be returned in their original, undamaged boxes. These boxes are considered part of the product.

Additionally, items showing any signs of wear, such as deodorant, cologne, or cigarette odours, rips, tears, stains, pet hair, or bent or damaged product tags, will not be accepted for return.

Final Sale

Please note that items marked as “Final Sale”, “Clearance” or underwear are non-returnable and non-exchangeable, unless they are faulty or incorrect.

Faulty Items

We are committed to providing high-quality products. Our Quality Control team rigorously inspects all items before they are shipped. However, should you encounter a manufacturing fault within 14 days of purchase, we are here to assist you.